Terms and Conditions for Using Electrolysis Studio Services

§ 1. Introduction

1. These terms of use of the services of the Electrolysis Salon (hereinafter the “Salon Terms”) set out the rules under which a person who has purchased or plans to purchase an electrolysis Service provided in the Salon, or a person for whom the Service has been purchased by a third party (hereinafter the “Client”), uses the services offered by the specialist Electrolysis Salon run by ELEKTROEPILACJA.PL spółka z ograniczoną odpowiedzialnością, registered office in Warsaw, ul. Grzybowska 87, 00-844 Warszawa, entered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register, under KRS number 0001064299, REGON 526700960, NIP 5273080710 (hereinafter the “Company”). The Company’s e-mail address for correspondence is contact@elektroepilacja.pl, tel. 515222832.

2. Terms written with a capital letter in the Salon Terms have the meaning given to them in these Salon Terms. The Website means the website www.elektroepilacja.pl together with the online booking system.

3. The Company provides Services and sells Products in the Salon at ul. Kaliska 23/1 in Warsaw under a service agreement (“Salon Service Agreement”) or a product sale agreement (“Salon Product Sale Agreement”), concluded in the Salon or via the Website.

4. Information on the Salon’s opening hours is available on the Website, in the Salon and at the phone number given on the Website.

5. The Salon offers comprehensive electrolysis treatments on the body or its parts, advice and consultations on electrolysis and other services not directly related to medical treatments (hereinafter together the “Services”), as well as the sale of Products related to electrolysis.

6. The main treatment provided in the Salon is electrolysis, which consists in the permanent removal of hair in the area indicated by the Client by inserting a thin probe into the hair follicle and applying current that destroys the hair bulb (“Electrolysis Treatment”). The Salon may also offer other services of an aesthetic nature, e.g. consultations on electrolysis and others (hereinafter together the “Treatment”).

7. A consultation provided by the Salon is a paid Service and constitutes a booking of the specialist’s time. A consultation is carried out only after full prepayment in accordance with the applicable Price List. Failure to make the prepayment means that no Service Agreement is concluded for the consultation and the Salon has no obligation to carry it out.

8. The Salon may also offer a set of a specified number of Treatments for selected body areas, offered by the Company in the Salon, to be used within 12 (twelve) months of the date of the first Treatment, which can be purchased or booked in the Salon (“Package”).

9. The Salon may also offer a package of a specified number of hours of electrolysis treatments that the Client may use for treatments on selected body areas. Such a package, composed individually by the Client, is available for use within a set period starting from the first treatment. Hour packages could be purchased or booked in the Salon. The Packages referred to in sections 8 and 9 are no longer offered for sale from 1 October 2026. Packages purchased before that date are honoured until the end of their validity period on the terms applicable at the time of purchase.

10. Treatments are available to adults with full legal capacity, and to persons with limited legal capacity only with the written consent of their legal guardian, presented in person before the treatment begins in our Electrolysis Salon.
     

§ 2. Salon Service Agreement and Salon Product Sale Agreement

1. By purchasing a Service or Product in the Salon, the Client confirms that they have read and accept the Salon Terms. The purchase of a Service or Product also constitutes a declaration that there are no health contraindications to using the Services and acceptance of the declarations contained in the Client Card.

2. The Salon Product Sale Agreement concerns Products available in the Salon’s offer. The purchase of a Product requires payment by the Client, and the Product Sale Agreement is concluded when the Salon receives the payment.

3. Likewise, the purchase of Services provided in the Salon obliges the Client to pay, and the Salon Service Agreement is concluded when the payment is received or, for a booking without prepayment, when the Salon confirms the booking. After concluding the Service Agreement, the Client receives a booking confirmation to the e-mail address or phone number provided.

4. Services and Products can be paid for in cash or by payment card in the Salon, and online (BLIK, card, fast transfer) via a payment link provided by the Salon. A booking requires prepayment on the terms set out in § 7 section 4.

5. A Client who is a consumer and has concluded an agreement at a distance has the right to withdraw from the agreement on the terms set out in § 8. There is no right of withdrawal from an agreement concluded in person in the Salon. The rules for withdrawing from the purchase of the Karta Kursu are set out in the Karta Kursu Terms.

6. A prepaid Service should be used within 6 months of its purchase. During that time the Salon provides the Service without any surcharge, even if its price has increased in the meantime. After that period the Service does not expire but loses its price guarantee: if the price of the Service in the Price List has increased, the Client pays the difference between the current price and the amount paid.

7. A booking means purchasing the specialist’s time and is part of the Service. The prepayment is part of the Service price paid to guarantee the date of the Service and the specialist’s working time. The fee covers the entire booked time, regardless of the actual length of the treatment. This keeps appointments available and well organised for all clients.

 

§ 3. Client Obligations

1. Salon Clients must read the Salon Terms before the Treatment begins, comply with their provisions and follow the instructions of the Salon staff. Every Client using the Salon’s offer, in particular undergoing a Treatment, declares that they have read the Salon Terms, fully accept them and have no objections to them.

2. In addition, the Client must complete and sign the Client Card before the Treatment. The Client Card is a document in which the Client states their medical history to rule out contraindications to the Treatment, reads and declares that they have read the Treatment procedures, is aware of the benefits and possible side effects, and voluntarily consents to the Treatment. A template of the Client Card is available on the Website and in the Salon.

3. The Client may also complete the Client Card (Consent and Contraindication Check Form) online in electronic form immediately after booking a Treatment.

4. A Salon employee or hotline employee interviews the Client to determine whether, given the Client’s health, past illnesses and lifestyle, there are any contraindications to the Treatment, and to set aftercare recommendations. The Client must inform the Salon employee of any contraindications and other circumstances relevant to the Treatment, such as illnesses, inflammation, pregnancy, medications taken, etc.

5. Purchasing a Treatment service in the Salon is equivalent to the Client declaring that there are no health contraindications to using the service and accepting the Salon Terms.

6. In case of any other doubts, we recommend consulting your doctor. The safety and wellbeing of our clients are our priority.

7. Detailed contraindications to individual treatments are set out in the Client Card, which is signed before the treatment or completed online in electronic form. A template of this card is also available on the Website.

8. The Client must inform the specialist of any deterioration in wellbeing during the treatment.

9. The Client must follow the aftercare recommendations provided after the treatment.

10. In case of any doubt about the safety of the treatment, the Salon staff may refuse to perform it or propose another date. If the Client has already paid and the treatment is not performed for this reason, the Salon refunds the amount paid or, with the Client’s consent, applies it to a new date.

11. Contraindications to treatments in our electrolysis salon are:

1. immunodeficiencies (HIV, hepatitis or other immunodeficiencies)

2. asthenia (general weakness)

3. neuropsychiatric disorders

4. Pregnancy (1st trimester), lactation (first 6 months)

5. Epilepsy

6. Cancer

7. Heart disease, including hypertension, ischaemic disease and heart defects

8. Taking photosensitising medications

9. Varicose veins in the treatment area

10. Taking Roaccutane (Isotretinoin) within 6 months before the treatment

11. Taking antibiotics within 2 weeks before epilation

12. Decompensated diabetes

13. Somatic diseases in the acute phase.

14. Hyperthermia

15. Haemophilia, blood clotting disorders and taking anticoagulants

16. Metal implants, including "gold threads" in the treatment area

The treatment may be dangerous for people with metal implants, including "gold threads" in the treatment area.

17. A pacemaker or cochlear implant

18. Infectious and inflammatory skin conditions, including flare ups of chronic skin diseases and any other breaks in skin integrity (warts, herpes, fungal infections, cuts, moles, fresh scars, sunburn, lichen, inflammation, acne, etc.)

19. Menstruation

The treatment is not recommended during menstruation due to increased skin sensitivity and a possible risk of infection.

20. Asthma

21. Intolerance to current

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§ 4. Salon Offer

1. Prices of Services or Products (excluding Treatment prices) shown on the Website do not constitute a commercial offer within the meaning of the Civil Code. The only source of applicable prices (excluding Treatment prices) is the price list available in each Salon. The Salon reserves the right to change the price of a Service or Product shown in the price list in the case of an individually granted discount.

2. The amount payable for Treatments and Treatment Packages purchased in the Salon is set out in the Treatment and Package Price List. Prices in the Treatment and Package Price List are gross prices. The Treatment and Package Price List is also available on the Website.

3. The amount payable for Treatment Packages is set out in the Package Price List. Prices in the Package Price List are gross prices. The Package Price List is also available on the Website.

4. The Service prices in the Treatment and Package Price List and the Package Price List (hereinafter together the “Price List”) do not apply if the Client requests a non standard treatment going beyond the scope of the Services covered by the Price List. In each of the above cases (discount under section 1 or a non standard treatment), the Client will be informed of the total final gross price of such treatment or service before it is provided and may, at their choice, decline the treatment or service. If the Client paid for the Treatment when booking and the price of the Treatment changes after payment because a discount is applied or the Treatment is classified as non standard, the Salon will refund the difference between the price paid and the discounted price, or the Client will pay the difference between the price paid and the actual price of the non standard Treatment. If the Client paid for a Treatment that turned out to be non standard (and its price therefore increased) and for this reason decides not to proceed, the Salon will refund the Client’s payment.

5. Promotions and discounts granted by the Company cannot be combined. This also applies to the discounts and promotions referred to in sections 9 and 10 of this paragraph.

6. Treatments and Services sold in a Package are, as a rule, not eligible for discounts unless the terms of a given promotion state otherwise. The conditions for receiving a discount are communicated by Salon staff, set out in separate terms or made known in the Salon in an appropriate manner.

7. A single purchased Treatment is valid for the period stated in the offer applicable at the time of purchase (in particular in the Price List or on the Website); the purchased Treatment must be used within that period. After the validity period the Treatment does not expire but loses its price guarantee: if the price of the Treatment in the Price List has increased, the holder pays the difference between the current price and the amount paid.

8. The parameters of Packages, in particular the total number of Treatments in a Package and their validity and use, are set out each time in the offer applicable at the time of purchase (in particular in the Price List, on the Website or in the Salon). After the validity period, unused Treatments from a Package do not expire but lose their price guarantee: if the price of the Treatment in the Price List has increased, the Client pays the difference between the current Treatment price and the Treatment price in the Package. If during the Package it turns out that fewer Treatments are needed than provided for in the Package, the Client is not entitled to a refund for the unused part unless the terms of the offer state otherwise. If more Treatments are needed than provided for in the Package, the Client may purchase additional Treatments at the price set out in the Price List.

9. The Company may offer Clients discounts on electrolysis Treatments on the terms set out in separate terms or described on the Website.

10. The Company may, at its discretion, run promotions or grant bonuses, including for new Clients (e.g. a fixed amount discount, a discount on the first Treatment or Package, or a Voucher). Such promotions may apply for a limited time, in specific locations or on specific conditions, or may not be available. Detailed rules, conditions of participation and any discount or bonus amount are set each time by the organiser and published on the Website, in the Salon or in separate terms, and the Company reserves the right to change or end them at any time in accordance with applicable law.

11. Services and Products purchased in the Salon are non refundable, subject to the Karta Kursu Terms.

12. Since the effect of an Electrolysis Treatment depends on each Client’s individual predisposition, including hair structure and the phase of the hair growth cycle, the Company does not guarantee a full depilation effect within a Package of Electrolysis Treatments.

13. The Company offers the Karta Kursu, a personal digital entitlement to a discount on electrolysis Treatments. The rules for purchasing and using the Karta Kursu are set out in the separate Karta Kursu Terms available on the Website. The Karta Kursu is not a voucher within the meaning of the VAT Act and cannot be exchanged for Services.

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§ 5. Liability 

1. The Client must provide true and complete information about their health, in particular about the contraindications listed in these Salon Terms or the Client Card. Withholding this information increases the risk of complications and is taken into account when assessing complaints and any claims. The Company is not liable for the effects of the Treatment resulting from the Client withholding contraindications. 

2. The Company is not liable for a lack of the desired Treatment results or for complications after the Treatment resulting from the Client’s failure to follow aftercare and home care recommendations.

3. Information provided in the Salon and by Salon staff is for information and educational purposes and cannot replace medical advice and recommendations. By using the Salon’s offer, the Client is aware, confirms and agrees that the Salon does not offer medical consultations or advice. 

4. The Company guarantees the permanent removal of the specific hairs that have been treated, provided that their hair follicle has been completely destroyed. The Company is not liable for new hairs that may appear in the treated area in the future, as this may be caused by natural physiological processes in the Client’s body over which the Company has no control. Using Electrolysis Treatments is not equivalent to a guarantee of complete or everlasting depilation. Using Treatments, other Salon Services or Products is not equivalent to a guarantee of a complete or everlasting effect.

§ 6. Complaints

1. The Client has the right to file a complaint about a Service. 

2. A complaint can be filed in any form: in person in the Salon, in writing to the Company’s registered office address given in § 1 section 1 of these Terms, or by e-mail to contact@elektroepilacja.pl.

3. A complaint should include at least: the Client’s first name, surname, address and e-mail address, the Salon where the Electrolysis Service was provided, the subject of the complaint with the Client’s request, and all circumstances supporting the complaint.

4. If the data or information in the complaint need to be supplemented for it to be properly considered, the Company will ask the Client, at the address or e-mail address provided, to supplement it within the indicated scope and time before considering it. 

5. The Company assesses the subject and validity of the complaint within 14 (fourteen) days of its submission. The Company will inform the Client of a refusal to accept the complaint and its reasons in writing or by e-mail, depending on how the complaint was submitted. If the Company does not respond to the complaint within 14 (fourteen) days of receiving it, the complaint is deemed accepted.

6. In the event of a dispute between the Company and the Client about the refusal of a complaint, the Client has the right to use out of court complaint and redress procedures. The Client may use mediation or arbitration by submitting the appropriate form to the institution conducting the proceedings: a request for mediation or a request for the case to be heard by an arbitration court. A list of such institutions with contact details is available at uokik.gov.pl.

§ 7. Bookings

1. The Salon allows, among other things, advance booking of Services via the Website, on the website or in the mobile app.

2. Clients should arrive for booked Services on time (5 minutes before the scheduled procedure). If the Client is significantly late (more than 10 minutes), the Service may have to be shortened or rescheduled. In such a case the Salon may refuse to provide the Service through the Client’s fault and set a new date for it.

3. The Client should always inform the Salon (by phone, e-mail or in person) of the need to reschedule or cancel a booked visit or Service no later than 48 (forty eight) hours before the scheduled visit. If a booked visit is not cancelled at least 48 (forty eight) hours before the Service, the Service is deemed provided with respect to the booked specialist time, and the Client must pay an amount equal to the Service price set in the Price List or agreed individually with the Client, even if the visit does not take place. In such a case the prepayment is retained in connection with the booked and unused time, applied to that Service in accordance with § 2 section 7 and is non refundable. Different rescheduling rules for Karta Kursu holders are set out in the Karta Kursu Terms.

4. A booking requires a prepayment of 100% of the Service price under the Price List, taking into account any discounts the Client is entitled to, paid online via a payment link sent by the Salon or in the Salon, including during a previous visit. If the prepayment is not made within the time stated in the message with the payment link, the booking is cancelled and the time slot becomes available to other Clients. If the visit is cancelled at least 48 hours in advance, the prepayment is refunded or, with the Client’s consent, applied to a new date. The prepayment requirement does not apply to visits settled from a Package or Voucher (Bon) whose price was paid at purchase.

5. The consultation fee is non refundable if the Client does not attend the booked appointment or does not cancel it in accordance with these Terms.

6. The Salon offers Vouchers (Bon). If a booked Service or visit under a Voucher (Bon) is not cancelled at least 48 (forty eight) hours before the Service, the Service is deemed provided and an amount equal to the Service price set in the Price List or agreed individually with the Client is deducted from the Voucher (Bon). In justified cases and exceptional unforeseen circumstances, the validity of the Voucher (Bon) may be extended or Services exchanged after an individual consultation with the Salon staff.

7. The Salon reserves the right to cancel a Service while rescheduling the booking or offering a new date at a later time. In emergencies, Clients will be informed of the cancellation or rescheduling as soon as possible, in other cases at least 48 (forty eight) hours before the scheduled date. If the Service has to be rescheduled due to circumstances on the Salon’s side, the Client chooses the nearest available date most convenient for them. If the change concerns a Service under a Voucher (Bon), the Voucher is extended by the length of the delay. If none of the new dates suits a Client who has paid for the Service, the Salon will refund the Client’s payment for the Service.
    

§ 8. Withdrawal from an agreement concluded at a distance

1. A Client who is a consumer and has concluded a Salon Service Agreement at a distance (via the Website, by phone, text message, e-mail or via messengers and social media) may withdraw from it within 14 days of its conclusion without giving a reason (art. 27 of the Act of 30 May 2014 on consumer rights). This right does not apply to an agreement concluded in person in the Salon.

2. To withdraw, it is enough to send a clear statement before the deadline, in particular by e-mail to contact@elektroepilacja.pl, in writing to the Company’s registered office, or to submit it in person in the Salon. The Client may use the template statement in Appendix 1 to the Salon Terms, but this is not mandatory.

3. If the visit falls within 14 days of concluding the agreement, the Salon asks the Client when booking to expressly request that the Service be provided before the withdrawal period ends (e.g. by ticking a box in the booking system or confirming in a message). The effects of such a request are set out in sections 4 and 5.

4. The right of withdrawal does not apply if the Salon has fully provided the Service with the express prior consent of the Client, who was informed before the Treatment began that they would lose the right of withdrawal once it was performed and acknowledged this (art. 38 sec. 1 point 1 of the Consumer Rights Act).

5. If, at the Client’s express request, the Service began before the withdrawal period ended and the Client withdraws from the agreement, the Client pays for the part of the Service provided up to the time of withdrawal, in proportion to the full Service price (art. 35 of the Consumer Rights Act).

6. The Salon refunds all payments received from the Client without delay, no later than 14 days from receiving the withdrawal statement, using the same payment method as the Client used, unless the Client expressly agrees to another refund method. The Salon may deduct the amount referred to in section 5.

7. The provisions of § 7 sections 3 and 4 on retaining the prepayment do not limit the right of withdrawal under this paragraph. The rules for withdrawing from the purchase of the Karta Kursu are set out in the Karta Kursu Terms.

§ 9. Final provisions 

1. Eating is not allowed in the Salon treatment rooms. Smoking and drinking alcohol are strictly prohibited throughout the Salon. 

2. The Salon is not responsible for children left unattended in the Salon. Parents or legal guardians are liable for damage caused by children. 

3. The Client is financially liable for culpable damage to or destruction of the Salon’s equipment. 

4. The Salon is not responsible for valuables left unattended outside the designated storage area. 

5. Matters not regulated by these Salon Terms are governed by the Civil Code. 

6. The Salon reserves the right to amend these Salon Terms. 

7. The Salon will announce changes to the Salon Terms by publishing the new Terms on the Website and in the Salon 14 days before the new Terms come into force. 

8. The Salon Terms are available on the Website and in the Salon. 

9. These Salon Terms are governed by Polish law. 

10. If any provision of the Terms proves invalid or ineffective, this will not affect the validity or effectiveness of the remaining provisions.

11. These Salon Terms in their current wording apply from 19 October 2026. Agreements concluded, visits booked and Packages purchased before that date are governed by the previous provisions of the Salon Terms. 

Appendix 1. Model withdrawal form

(complete and return this form only if you wish to withdraw from the agreement)

Addressee: ELEKTROEPILACJA.PL Sp. z o.o., ul. Grzybowska 87, 00-844 Warszawa, e-mail: contact@elektroepilacja.pl

I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) agreement for the provision of the following service(*): ......................................

Date of conclusion of the agreement: ......................................

Name of consumer(s): ......................................

Address of consumer(s): ......................................

Signature of consumer(s) (only if this form is sent on paper): ......................................

Date: ......................................

(*) Delete as appropriate.

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